Para garantizarle una navegación por nuestra web segura y de calidad, le informamos que utilizamos Cookies. Si está de acuerdo clique ACEPTAR. Puede bloquear o eliminar las cookies instaladas en su equipo mediante la configuración de las opciones del navegador. Para más información consulte nuestra Política de Cookies
Acepto
Instituto Valenciano de Investigaciones Económicas

Publicaciones

Banking in the era of artificial intelligence: a survey of the economic, social and strategic implications
Carbó, S. y F. Rodríguez
Fuente: International Journal of Banking, Accounting and Finance
Resumen

Integrating artificial intelligence (AI) into banking platforms represents a transformative shift in the financial services industry, driven by the need for enhanced efficiency, improved customer experience, and robust security measures. This article analyses the economic, social, and strategic implications of AI adoption in banking. Through a comprehensive literature review, the study examines the impact of AI on operational efficiency, customer experience, security, and financial inclusion. It also addresses the ethical and regulatory challenges associated with AI, including algorithmic bias, transparency, and compliance. The findings underscore the importance of developing ethical guidelines and regulatory frameworks to ensure the responsible use of AI in banking. Strategic recommendations for banks include investing in AI talent, fostering collaborations, adopting a customer-centric approach, and ensuring ethical AI deployment. Future research directions are also suggested to explore further the potential of AI in enhancing banking services and promoting financial inclusion.

Cómo citar este artículo

Carbó, S. y F. Rodríguez (2025). «Banking in the era of artificial intelligence: a survey of the economic, social and strategic implications». International Journal of Banking, Accounting and Finance 15, n.º 1-2: 164-180.